We are excited to announce that Kindred Futures, Kindred Group’s innovation arm, is partnering with Artificial Solutions to Launch a Facebook Chatbot for the World Cup!
Launched on the Unibet UK Facebook page, the conversational-based interface allows customers to do more; from finding odds and placing bets, to asking about fixtures and getting help with over 100 FAQs. Users are also able to connect to a Customer Service agent to escalate issues and questions. To create real value for customers, build new behaviours and drive retention, it is not enough to just support one or two use cases. If you can ask for the odds on a match, why not ask when it is, what the bet rules are, and potentially receive relevant news about the game?
watch the video below for more information and to read the full article, CLICK HERE
The chatbot is now available to UK-based users and can be found at https://www.facebook.com/UnibetUK/, and is soon to be launched to Australian customers.